Question 1

How far in advance should I place my wedding invitation order?

Accepted Answer

We recommend booking at least 8–10 weeks before your first mailer date, especially for boxed or hand-embellished suites — this gives enough time for proofs, revisions and printing.

Question 2

Do you offer digital as well as printed invitations?

Accepted Answer

Yes. Most couples pair a printed keepsake suite with an animated digital invite for wider WhatsApp and social sharing. Both can be ordered together or separately.

Question 3

Can I get a custom resin piece made to match my event's colour palette?

Accepted Answer

Absolutely — send us your palette or reference photos and we'll create a custom pour for coasters, trays or favors that matches your theme.

Question 4

What is the turnaround time for digital e-invites?

Accepted Answer

Standard animated e-invites take 5–7 business days from final content approval. Rush delivery is available for an additional fee.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship physical stationery and gifting worldwide. Shipping cost and delivery time are calculated at checkout based on destination.

Question 6

Can I request a sample before placing a bulk order?

Accepted Answer

Yes — we offer paid sample kits for most invitation and signage ranges so you can check paper quality and finish before committing to a full order.

Question 7

What file formats do you deliver motion graphics videos in?

Accepted Answer

We deliver MP4 in both landscape and story/reel aspect ratios, along with a source project file on request.

Question 8

What is your payment and cancellation policy?

Accepted Answer

We require a 50% advance to begin work, with the balance due before final dispatch. Advances are non-refundable once design work has started, as noted in our terms.

Questions, answered